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Build · Connect · Host · Manage · Protect

Web, IT & cloud services.

Build: websites and connected systems. Manage: cloud hosting, IT support and cybersecurity. Detailed specifications for every capability. One senior team to design, build and operate your entire technology stack.

Web Platforms
System Integration
Cloud Infrastructure
Managed IT
Cybersecurity
Web Platforms
System Integration
Cloud Infrastructure
Managed IT
Cybersecurity
Capabilities & Architecture

Detailed Capability Specifications

Build: websites and connected systems. Manage: cloud hosting, IT support and cybersecurity.

01 · Build

BUILD: High-Conversion Web Platforms & Custom Web Application Engineering

Digital Design Experience (DDE) engineers fast, high-performance websites, custom web applications, e-commerce portals, and system integrations built to help your business convert visitors into customers.

What We Deliver & Manage

  • Custom Web Application Engineering: scalable front-end frameworks (React, Next.js, HTML5/CSS3) built for fast load times and clean user journeys.
  • UX Architecture & Brand Systems: comprehensive digital design systems, component libraries, and mobile-first responsive interfaces.
  • E-Commerce & Portal Integrations: secure online storefronts, customer portals, and real-time inventory management dashboards.
  • Local Payment Rails (M-Pesa & Card): pre-configured payment gateway integration supporting instant M-Pesa STK push and card checkout.
  • Performance Optimization & Local SEO: page-speed improvements, schema.org structured data, and search optimization tailored for Kenya and East Africa.
  • Pre-Configured Launch Infrastructure: AWS / Cloud VPS setup with planned cutover, rollback, and capacity testing.
Focus Scope Custom Web & Application UX
SLA Commitment Support terms agreed in proposal
Delivery Model Delivery milestones agreed in scope

Technology Stack & Scope Rails

React / Next.jsCustom CSS3 TokensM-Pesa STK Push APISchema.org SEOAWS Cloud VPSRestful APIs

02 · Connect

CONNECT: API Middleware, ERP/CRM Sync & Automated Workflows

We eliminate manual data entry and disconnected tools by engineering seamless API connections between front-end web platforms, payment gateways, ERPs (Zoho, SAP, Odoo), CRMs, and staff workstations.

What We Deliver & Manage

  • Real-Time M-Pesa & Mobile Money Sync: automated payment confirmation webhook rails connecting directly to your ERP or accounting ledger.
  • ERP & CRM Data Synchronization: bi-directional data flow between customer front-ends and back-office tools (Zoho, Salesforce, Odoo).
  • Custom API Middleware Engineering: robust RESTful and GraphQL API bridges engineered to connect legacy databases with modern apps.
  • Automated Customer Messaging: instant WhatsApp, SMS, and Email transaction notifications triggered by system events.
  • Inventory & Order Workflow Sync: automatic stock level adjustments across web channels, physical stores, and warehouse databases.
  • Audit Trail & Error Fallback Queueing: durable logging, retry queues, and reconciliation for temporary external API outages.
Focus Scope Middleware & System Integration
SLA Commitment Integration ownership and monitoring
Delivery Model Delivery milestones agreed in scope

Technology Stack & Scope Rails

REST & GraphQL APIsZoho CRM / ERP SyncM-Pesa WebhooksAutomated SMS / EmailRedis QueueingJSON Schema

03 · Host

HOST: Managed Hosting Services (Servers) & Disaster Recovery

Reliable, enterprise-grade server backbones for web applications, databases, and business ERP systems. We handle provisioning, security hardening, automated daily off-site backups, and active performance monitoring.

What We Deliver & Manage

  • Managed Hosting Services (Servers): high-speed cloud & dedicated servers configured specifically for high-concurrency workloads.
  • High-Availability Database Caching: Redis and Nginx caching configured to improve response times under expected traffic.
  • Automated Daily Off-Site Backups: encrypted daily snapshots stored in secondary cloud regions with point-in-time disaster recovery.
  • SSL/TLS Encryption & Firewall Defense: automated SSL renewal, Cloudflare DDoS protection, and Web Application Firewall (WAF) policies.
  • Infrastructure-as-Code (IaC): repeatable, version-controlled cloud templates for instant environment staging and deployments.
  • 24/7 Live Health & Resource Telemetry: real-time CPU, RAM, disk, and uptime monitoring with instant alerting if anomalies occur.
Focus Scope Managed Hosting Services (Servers)
SLA Commitment Availability targets set by plan
Delivery Model Provisioning timeline agreed in scope

Technology Stack & Scope Rails

AWS / Cloud VPSNginx & Redis CachingDaily Off-Site BackupsCloudflare WAFIaC TemplatesSSL / TLS Security

04 · Manage

MANAGE: Workplace IT Support, Helpdesk & Infrastructure

Complete day-to-day IT support. Digital Design Experience (DDE) manages your workplace technology: workstations, networks, Microsoft 365 / Zoho Workplace tools, and daily staff helpdesk support.

What We Deliver & Manage

  • Staff IT Helpdesk Support: remote and on-site support for employee devices and software, with coverage defined in your plan.
  • Endpoint Protection & Patch Management: automated operating system updates, antivirus governance, and silent vulnerability patching.
  • Network & Wi-Fi Router Governance: proactive management of office routers, firewalls, switches, VPNs, and internet connection stability.
  • Zoho Workplace & Microsoft 365 Admin: user account creation, license optimization, shared inbox setup, and access control management.
  • Asset Inventory & Staff Onboarding: pre-configured laptop deployment for new hires and secure offboarding data wipes for departing staff.
  • Quarterly Technology Strategy & FinOps: regular executive reviews analyzing IT costs, software usage, and upcoming infrastructure needs.
Focus Scope Managed Workplace IT Support
SLA Commitment Response targets set by priority
Delivery Model Ongoing Monthly SLA Retainer

Technology Stack & Scope Rails

Agreed Helpdesk CoverageRemote Endpoint MgmtMicrosoft 365 / Zoho AdminRouter & VPN SetupPatch GovernanceAsset Tracking

05 · Protect

PROTECT: Enterprise Managed EDR Cybersecurity, Ransomware Shield & MFA

Active, round-the-clock security governance protecting your enterprise endpoints, servers, and business email against malware, phishing, ransomware, and unauthorized data breaches.

What We Deliver & Manage

  • Managed EDR (Endpoint Detection & Response): real-time agent-based monitoring on every laptop and server to detect, block, and isolate threats.
  • Zero-Day Ransomware & Exploit Defense: behavioral analysis tools that automatically freeze malicious processes before files can be encrypted.
  • Multi-Factor Authentication (MFA) Policies: enforced MFA across email, cloud portals, and internal databases to stop credential theft.
  • Email Anti-Phishing & Spam Protection: advanced DNS, SPF, DKIM, and DMARC email security to stop spoofed emails and phishing links.
  • Automated Off-Site Backups & Rollback: one-click endpoint rollback to pre-infection state in the event of an accidental malware execution.
  • Security Audit & Compliance Reporting: regular executive vulnerability reports and compliance verification for data protection policies.
Focus Scope EDR Cybersecurity & Threat Defense
SLA Commitment Monitoring coverage set by plan
Delivery Model Rollout scheduled after assessment

Technology Stack & Scope Rails

Acronis EDR ShieldZero-Trust MFADMARC / SPF Email SecurityBehavioral Threat HuntingData Loss PreventionInstant Rollback

06 · Full-Stack · Build + Manage

BUILD + MANAGE: Complete Technology & IT Support

We combine custom web application development (Build) with workplace IT support, cloud hosting, and cybersecurity (Manage) under one scoped agreement.

What We Deliver & Manage

  • Custom Web Application & Platform Build: full custom design, e-commerce or portal engineering, and payment API integrations.
  • Workplace IT Support & Helpdesk: remote and on-site support for workstations, printers, and office networks within your agreed scope.
  • Dedicated Cloud Server Hosting & VPS: high-availability server infrastructure with daily off-site disaster backups and performance tuning.
  • Enterprise EDR Cybersecurity Shield: managed endpoint detection, ransomware defense, MFA enforcement, and active threat hunting.
  • Zoho Workplace / Microsoft 365 Admin: complete email setup, domain DNS records, cloud file storage, and team communication tools.
  • Single SLA Uptime Accountability: one unified engineering partner responsible for your web apps, IT support, cloud, and security.
Focus Scope Full-Stack Ownership (Build + Manage)
SLA Commitment One agreed service framework
Delivery Model Ongoing Monthly Support

Technology Stack & Scope Rails

Web App BuildManaged IT HelpdeskManaged Cloud VPSEDR Threat ShieldZoho / M365 SuiteSingle SLA Accountability
Cloud Migration & DevOps

Cloud Migration & DevOps: handled end to end.

Move workloads to the cloud, then make releases, infrastructure changes and ongoing operations easier to manage.

01 · Cloud Migration

Cloud Migration

Move to the cloud with a tested migration and recovery plan. We assess your current environment, plan every step, and execute the migration, so your team keeps working while we move the infrastructure.

  • Full environment assessment before a single workload moves
  • Lift-and-shift or re-architecture, we recommend the right approach
  • Infrastructure-as-code templates for every migrated workload
  • Agreed maintenance windows, validation checks and rollback planning
Focus Area · Cloud Workloads Discuss Your Migration

02 · DevOps & Cloud Operations

Reliable releases. Manageable cloud operations.

Keep improving after migration. We help your team manage repeatable environments, application releases, security configuration and cloud costs, with documented handover and support.

  • Repeatable build and release workflows for application changes
  • Infrastructure-as-code build-out for every environment
  • Application delivery, build, release, and go-live support included
  • Security checks and configuration management across environments
  • Post-migration cost optimisation, tagging, billing review, RI planning
Focus Area · DevOps & Security Discuss DevOps support
Business Collaboration & Productivity

Your business, in one workspace.

Email. Files. Meetings. Documents. Collaboration. One platform. Zoho Workplace brings the everyday tools your team uses into one connected workspace, while DesignX handles setup, planned migration, security and ongoing administration.

Zoho Workplace Value Added Reseller
Mail

Business Email

Professional business email with powerful administration, spam protection, custom domains, and enterprise-grade security.

WorkDrive

Cloud File Storage

Store, organise, and share company files securely from one central workspace with fine-grained team permissions.

Cliq

Team Chat & Messaging

Instant team channels, direct messaging, and audio/video huddles without relying on scattered third-party chat tools.

Meeting

Video Conferencing

Secure online meetings, video conferencing, screen sharing, and webinars integrated directly into your workflow.

Writer · Sheet · Show

Office Productivity Suite

Create documents, complex spreadsheets, and interactive presentations together in real time with live co-editing.

Calendar & Tasks

Schedules & Task Sync

Keep team schedules, client meetings, resource bookings, and daily task assignments organized across the workforce.

We don't just sell the licence. We make Workplace work for your business.

DesignX handles all technical deployment, migration, security policies, and user training around your Zoho Workplace environment.

01 · Set up

Configure

Domains, DNS records, organisation structure, user groups, and security policies.

02 · Migrate

Seamless Transition

Move emails, contacts, calendars, and files from Microsoft 365, Google Workspace, or legacy mail.

03 · Secure

Harden & Protect

Configure MFA, access controls, admin policies, automated backups, and DLP settings.

04 · Train

Team Onboarding

Help your staff understand the new tools and transition into the new workspace with full confidence.

05 · Manage

Ongoing Administration

User administration, troubleshooting, and optimization, with support hours defined in your agreement.

Moving from Microsoft 365 or Google Workspace?

You don't have to start over. DesignX can plan and manage the transition (including staged & split-delivery approaches) while keeping your business running smoothly without email downtime.

Plan Your Migration
Front-End UX & Web

High-conversion web platforms, responsive portals, and modern digital customer experiences.

System Integration

Live API bridges connecting ERPs, CRMs, inventory databases, and payment rails.

Managed Cloud Hosting

High-availability VPS, automated server scaling, SSL security, and daily off-site backups.

IT & Security Governance

Helpdesk support within agreed hours, workstation management, endpoint protection, and threat monitoring.

Ready to simplify your tech stack?

Faster Execution. Lower Operating Costs. Zero Finger-Pointing.

Stop managing five separate IT vendors. Partner with a single engineering team that designs, deploys, and maintains your entire digital footprint.

Let's Talk

Ready to stop
managing vendors?

Get a free IT assessment and we'll map exactly where your infrastructure stands — and what it would take to make it bulletproof.

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